At Laptop-fans.co.uk, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a product may not meet your expectations or you may change your mind. This article outlines our return and refund policy to ensure a seamless and hassle-free experience for our valued customers.

Returns

1. Eligibility
   
   • To be eligible for a return, the product must be unused and in the same condition as when it was received.
   • Returns must be initiated within 30 days of the purchase date.
2. Return Process
   
   • Contact our customer support team here to notify us about your intention to return the product.
   • Package the product securely, ensuring that it is protected during transit.
   • Include all original packaging, accessories, and documentation.
3. Return Shipping Costs
   
   • If the return is due to a faulty or damaged product, Laptop-fans.co.uk will cover the shipping costs.
   • For returns due to a change of mind or non-defective products, the customer is responsible for the return shipping costs.
4. Restocking Fee
   
   • If the return is due to a faulty or damaged product, no restocking fee will be charged.
   • For returns due to a change of mind or non-defective products, a 15% restocking fee will be charged.

Refunds

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If everything is in order, we will proceed with the refund process.

• Refunds will be issued using the original payment method.
• Please allow up to 3 to 5 business days for the refund to be processed and reflected in your account.

Exchanges

If you received a defective or damaged product, we are happy to exchange it for the same item. Exchanges are subject to availability.

To initiate an exchange, please follow these steps:

• Contact our customer support team to inform us about the issue with the product.
• Our team will provide you with instructions on returning the defective or damaged item.
• Once we receive the item, we will inspect it and process the exchange accordingly.